ServiceNow_ Technical Architect

ServiceNow Architect Job Description:

Responsibilities:
● Effectively managing key stakeholders both internally and externally to the
organization
● Analyze and translate business information and technical requirements into an
architectural blueprint to achieve complex business objectives.
● Engage with the customer’s Enterprise Architects to position ServiceNow as the
digital transformation platform standard, integrated with the customer’s core
applications.
● Establish and manage technical governance.
● Ensure the instance health by working with the engagement team to reduce
technical debt and align to ServiceNow leading practices.
● Facilitating workshops or meetings to gather requirements, presenting, and
validating solutions and test the interpretation of the client’s needs
● Demonstrating solid insights in designing ServiceNow solutions
● Demonstrating experience working with workflows in one or more key areas of the
ServiceNow platform (e.g. ITSM, CSM, HR, ITOM, SecOps)
● Understanding and having experience in driving process optimisation, efficiencies
and productivity using automation
● Produce a detailed functional design document to match customer requirements
● Act as a mentor to support less experienced colleagues
● Serves as an active contributor of leading practices, standards, and thought
leadership related to the ServiceNow platform.
● Contribute to the development of opportunities and provide input to grow our
business

Required Qualifications:
● Industry and project experience of 8+ years in ServiceNow
● Strong analytical skills, communication, and presentation skills
● Ability to manage customer and stakeholder expectations
● Have the drive and determination to learn and continuously share your knowledge
with others
● Experience working in an IT Service Management (ITIL) / Agile / DevOps
environment
● Prior experience of working with international teams
● Strong interpersonal skills with a collaboration mindset both within and outside the
immediate team
● Passionate about working in a fast-paced global environment
● Certified ServiceNow System Administrator.
● Certified CSM, ITSM and ITOM Implementation Specialist.