ServiceNow - Technical Architect

At Globant, we are working to make the world a better place, one step at a time. We enhance business development and enterprise solutions to prepare them for a digital future. With a diverse and talented team present in more than 30 countries, we are strategic partners to leading global companies in their business process transformation.

We seek a ServiceNow Specialist(ITOM/Portal/SAM) at  Architect Level who shares our passion

for innovation and change. This role is critical to helping our business partners evolve and adapt

to consumers' personalized expectations in this new technological era.

What will help you succeed:

• ServiceNow Specialist + ITOM/Portal/SAM

• Integration

• Data Migration

• Virtual Agent

Job Description:

Responsibilities:

● Effectively managing key stakeholders both internally and externally to the organization

● Analyze and translate business information and technical requirements into an architectural blueprint to achieve complex business objectives.

● Engage with the customer’s Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer’s core applications.

● Ensure the instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices.

● Facilitating workshops or meetings to gather requirements, presenting, and validating solutions and test the interpretation of the client’s needs

● Demonstrating solid insights in designing ServiceNow solutions

● Demonstrating experience working with workflows in one or more key areas of the ServiceNow platform (e.g. ITSM, CSM, HR, ITOM, SecOps)

● Understanding and having experience in driving process optimisation, efficiencies and productivity using automation

● Produce a detailed functional design document to match customer requirements

Required Qualifications:

● Industry and project experience of 8+ years in ServiceNow

● Have the drive and determination to learn and continuously share your knowledge

with others

● Experience working in an IT Service Management (ITIL) / Agile / DevOps

environment

● Prior experience of working with international teams

● Strong interpersonal skills with a collaboration mindset both within and outside the

immediate team

● Passionate about working in a fast-paced global environment

This job can be filled in location #LI-Hybrid #Pune #Bangalore #Indore #Ahmdebad #Hyderabad

Create with us digital products that people love. We will bring businesses and consumers together through AI technology and creativity, driving digital transformation to impact the world positively. 

We may use AI and machine learning technologies in our recruitment process. Globant is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. Globant is also committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know. 

Final compensation offered is based on multiple factors such as the specific role, hiring location, as well as individual skills, experience, and qualifications. In addition to competitive salaries, we offer a comprehensive benefits package. Learn more about life at Globant here: Globant Experience Guide.