Technical Engineer

Job title: Technical Engineer

Location: Hybrid - On-site at client office at least 3 days per week - NEW YORK (30 Rockefeller Plaza BAKER BOT) 

Employment type: Full time

About the role

We are seeking a qualified Technical Engineer. This role is responsible for performing the essential functions listed below and requires the skills and experience described.

Minimum qualifications

• Proven experience as a Product Owner, Product Manager, or similar product leadership role.
• Experience managing AI/ML, Generative AI, conversational AI, or LLM-based products.
• Strong experience owning product roadmaps, backlogs, requirements, user stories, and acceptance criteria.
• Experience working in an Agile/Scrum environment and leading Scrum ceremonies.
• Strong communication and stakeholder-management skills, with the ability to work effectively across technical and non-technical teams.
• Ability to understand technical concepts and collaborate effectively with software engineers, data scientists, and other technical teams.
• Strong analytical and problem-solving skills.

Job responsibilities

• Own the product roadmap, backlog, priorities, and requirements for AI/ML and Generative AI products.
• Translate business needs and user requirements into clear user stories, acceptance criteria, and product specifications.
• Partner closely with engineering, design, data science, and business teams to define and deliver AI solutions.
• Lead and facilitate Agile/Scrum ceremonies, including sprint planning, stand-ups, backlog refinement, reviews, and retrospectives.
• Define product goals, success metrics, KPIs, and evaluation criteria for AI products.
• Work with engineering and data teams to analyze AI evaluation and quality data and identify opportunities for improvement.
• Provide technical and product guidance throughout solution design, development, integration, testing, and implementation.
• Support system integration, testing, and validation to ensure AI solutions meet functional, technical, and performance requirements.
• Troubleshoot product and technical issues and coordinate with relevant teams to drive resolution.
• Collaborate with stakeholders to gather requirements, manage expectations, and communicate product progress and priorities.
• Document product requirements, technical specifications, processes, and procedures to support implementation and ongoing maintenance.
• Ensure solutions align with applicable quality, security, compliance, and regulatory requirements.

Preferred Qualifications

• Experience with Google Cloud Platform (GCP) and AI services such as Vertex AI or CCAI.
• Experience defining and measuring AI/ML evaluation metrics, quality metrics, and product KPIs.
• Experience with conversational AI, chatbots, virtual agents, or other LLM-powered applications.
• Experience working in healthcare or another highly regulated industry.
• Technical engineering or software development experience is a plus.

Compensation: The anticipated base pay range for this position is $85,000 to $100,000 per year depending on experience, skills, location, and internal equity.

Benefits: Benefits for this position will likely include the following:

• Unlimited paid time off.
• Healthcare benefits.
• Dental benefits.
• Vision benefits.
• Disability insurance.
• Life insurance benefits.
• Retirement benefits, including 401(k) and a potential company match.
• Parental leave for both birthing (up to 14 weeks of paid leave) and non-birthing parents (up to 4 weeks paid leave), as well as adoption leave (up to 8 weeks of paid leave), subject to qualifications.
• Child hospitalization leave (up to 15 paid calendar days per year), subject to qualifications.
• “Be kind to yourself day” on your anniversary (subject to terms and conditions).
• Graduation and birthing gifts, subject to eligibility.
• Paid Jury duty (up to 4 weeks a year), subject to eligibility.
• Paid moving days (up to 2 days a year), subject to eligibility.
• Approximately 12 paid company holidays a year.

For additional information regarding benefits, please see the Globant Experience Guide.

Accommodations: If you have a need that requires an accommodation, please let us know by contacting the recruiting team at [insert email].

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Equal Employment Opportunity: Globant is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of any basis protected by law. For Canadian job postings, Globant does not discriminate based on any Canadian Federal or Provincial anti-discrimination law, and offers the same opportunities to all applicants regardless of characteristics.

Use of AI: Globant may use AI and machine learning technologies in our recruitment process. Globant is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. Globant is also committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.

Remote work: Remote work permissibility is subject to change depending on business necessity. For additional questions regarding work locations please discuss with your hiring partner directly.

Applicants in the County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.