Mainframe Production Support Engineer (Software Designer)

Job title: Mainframe Production Support Engineer

Location: Malvern, PA

Employment type: Full-time

Work Model: Onsite

Salary Range: 95,000–125,000 annually

About the role

• Execute, monitor, and troubleshoot daily and nightly mainframe batch jobs using JCL, ensuring completion within established SLA windows.
• Provide production support for mainframe applications, including incident triage, impact assessment, root cause analysis, and timely issue resolution.
• Maintain and enhance existing COBOL programs to resolve production defects, support small enhancements, and meet ongoing business requirements.
• Monitor DB2-related batch processes, investigate data issues, and support database-related job execution and recovery activities.
• Perform job scheduling, restart, rerun, recovery, and dependency management for failed or delayed batch jobs.
• Work with enterprise job scheduling tools such as Control-M, CA7, Zeke, or similar platforms.
• Investigate batch abends, job failures, performance issues, data discrepancies, file-processing issues, and application failures.
• Coordinate with application development, database administration, infrastructure, scheduling, and business operations teams to restore service and resolve production issues.
• Identify recurring production issues, perform root cause analysis, and recommend permanent corrective actions to improve platform stability.
• Support on-call and off-hours production activities, as needed, for critical incidents and batch-processing cycles.
• Provide enhanced support and monitoring for month-end, quarter-end, year-end, and other high-volume processing periods.
• Create and maintain production runbooks, job schedules, escalation procedures, known-error documentation, and issue-resolution guides.
• Participate in change-management, release-management, and production-readiness activities for application and batch-processing changes.
• Ensure all production changes, incident actions, job reruns, and recovery activities are documented in accordance with client procedures.
• Collaborate with teams supporting hybrid mainframe and modernized applications, including Java-based integrations where applicable.

• 8+ years of hands-on mainframe production support experience.
• Strong experience with:
  • COBOL.
  • DB2.
  • JCL.
  • z/OS batch processing environments.
• Demonstrated experience executing, monitoring, troubleshooting, restarting, and recovering mainframe batch jobs.
• Strong understanding of job dependencies, batch cycles, file processing, job scheduling, and SLA-driven production operations.
• Experience with one or more enterprise scheduling tools, such as Control-M, CA7, Zeke, or equivalent.
• Experience with incident management, production troubleshooting, root cause analysis, and permanent corrective-action planning.
• Ability to diagnose and resolve COBOL application issues, DB2 data issues, JCL errors, batch abends, and job-performance concerns.
• Experience supporting critical processing windows, including overnight, weekend, month-end, quarter-end, or year-end batch cycles.
• Strong documentation skills, including production runbooks, troubleshooting procedures, job recovery steps, and known-issue records.
• Experience collaborating with application-development, database, infrastructure, operations, and business teams.
• Ability to work calmly and effectively under pressure during high-priority production incidents.

• Working knowledge of Java, especially in hybrid environments integrating mainframe applications with modern services or platforms.
• Experience with ServiceNow or comparable ITSM tools for incident, problem, change, and request management.
• Familiarity with ITIL processes and production-support best practices.
• Experience supporting mainframe modernization, migration, API integration, or hybrid cloud initiatives.
• Knowledge of batch-monitoring, alerting, or performance-monitoring tools.
• Experience with DB2 utilities, production data validation, and data-reconciliation processes.
• Experience working in financial services, insurance, healthcare, or another high-volume, regulated enterprise environment.

• Operations-focused mainframe professional who takes ownership of production stability and timely batch completion.
• Strong troubleshooter who can distinguish between JCL, COBOL, DB2, scheduling, infrastructure, and upstream/downstream dependency issues.
• Comfortable providing on-call support and working critical processing windows when needed.
• Detail-oriented, process-driven, and disciplined about documentation, change controls, escalation, and operational handoffs.
• Collaborative communicator who can provide clear updates to technical teams and business stakeholders during production incidents.

For additional information regarding benefits, please see the Globant Experience Guide. 

Accommodations: If you have a need that requires an accommodation, please let us know by contacting the recruiting team at People-US@globant.com

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Equal Employment Opportunity:  Globant is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of any basis protected by law.  For Canadian job postings, Globant does not discriminate based on any Canadian Federal or Provincial anti-discrimination law, and offers the same opportunities to all applicants regardless of characteristics. 

Use of AI: Globant may use AI and machine learning technologies in our recruitment process. Globant is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. Globant is also committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.

Remote work:  Remote work permissibility is subject to change depending on business necessity.  For additional questions regarding work locations please discuss with your hiring partner directly.