Customer Success Associate- Monterrey

Schedule: Full-time | Monday–Friday | US Business Hours

We are looking for a Customer Success Associate to join our team!

In this role, you will support US-based business customers by delivering outstanding post-sales service and helping them navigate compliance-related solutions. You'll build trusted relationships, manage customer requests from start to finish, and collaborate with cross-functional teams to ensure an exceptional customer experience.

If you are customer-focused, detail-oriented, and enjoy working in a fast-paced, professional environment, we'd love to hear from you.

What You'll Do

• Deliver professional customer support via phone and email to US-based clients.
• Guide customers through post-sales inquiries and onboarding activities.
• Manage customer requests from initiation through resolution, ensuring accuracy and timely follow-up.
• Build strong relationships while providing consultative support and identifying customer needs.
• Organize and prioritize multiple customer cases using Salesforce and internal tools.
• Collaborate with internal teams to resolve customer issues efficiently.
• Develop expertise in products, services, and compliance-related processes.
• Support customer retention, renewals, and ongoing account engagement.

What We're Looking For

• Bachelor's degree or equivalent professional experience.
• Advanced English proficiency (spoken and written).
• Excellent communication and interpersonal skills.
• Strong organizational skills with the ability to manage multiple priorities.
• Customer-first mindset with great attention to detail.

Nice to Have

• 1+ year of experience in Customer Success, Customer Service, Account Management, or other B2B client-facing roles.
• Experience supporting US customers.
• Experience using Salesforce or other CRM platforms.
• Background in Legal, Banking, Insurance, Retail, or Hospitality industries.

What You'll Bring

• Strong problem-solving and analytical skills.
• Ability to build lasting customer relationships.
• Time management and prioritization skills.
• Proficiency with Microsoft Office (Excel, Outlook, Word, and PowerPoint).
• Ability to thrive in a structured, compliance-driven environment.

At Globant, you'll have the opportunity to work with global clients, collaborate with talented professionals, and continue growing your career while delivering exceptional customer experiences.

This job can be filled in Monterrey, Mexico#LI-Onsite     

Create with us digital products that people love. We will bring businesses and consumers together through AI technology and creativity, driving digital transformation toimpact the world positively.

We may use AI and machine learning technologies in our recruitment process. Globant is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. Globant is also committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.