Application Support Engineer

At Globant, we are working to make the world a better place, one step at a time. We enhance business development and enterprise solutions to prepare them for a digital future. With a diverse and talented team present in more than 30 countries, we are strategic partners to leading global companies in their business process transformation.

We seek a Application Engineer, Mid- Level who shares our passion for innovation and change. This role is critical to helping our business partners evolve and adapt to consumers' personalized expectations in this new technological era,  with the position operating on PST hours. 


Key Responsibilities:

• Design, configure, and maintain monitoring dashboards, alerts, and reports across Splunk, AppDynamics, Grafana, and AWS CloudWatch.

• Analyze performance metrics to detect anomalies, troubleshoot issues, and recommend solutions.

• Collaborate with development, operations, and infrastructure teams to ensure optimal application and system performance.

• Implement monitoring best practices for reliability, scalability, and security.

• Participate in on-call rotations and incident response activities.

• Support automation initiatives through scripting and tool integration.
  
  

What will help you succeed:

Experience

• • Minimum of 3 years in monitoring and performance management.

  • Exposure to production environments, preferably in DevOps or SRE roles.

  • Experience managing monitoring tools in Agile environments
    
    

Technical Skills

• Splunk:

  • Proficiency in Splunk Enterprise and Splunk Cloud.

  • Experience with creating and managing dashboards, reports, and alerts.

  • Strong knowledge of SPL (Search Processing Language).

  • Familiarity with data ingestion, indexing, and data modeling.

• AppDynamics:

  • Expertise in application performance monitoring.

  • Ability to configure and manage application and business transaction monitoring.

  • Experience with custom instrumentation and alerting.

• Grafana:

  • Proficient in creating and managing dashboards.

  • Knowledge of supported data sources (e.g., Prometheus, InfluxDB).

  • Understanding of visualization best practices.

• AWS CloudWatch:

  • Strong understanding of AWS services and architecture.

  • Experience in configuring metrics, logs, dashboards, alarms, and notifications.
    
    

Analytical Skills

• Strong problem-solving and analytical capabilities.

• Ability to interpret complex data and present findings clearly.
  
  

Soft Skills

• Excellent verbal and written communication skills.

• Strong attention to detail and multitasking abilities.

• Collaborative mindset when working with cross-functional teams.
  
  

Additional Skills

• Knowledge of scripting languages (e.g., Python, Bash) for automation and custom monitoring solutions.

• Familiarity with container orchestration tools (e.g., Kubernetes, Docker).

• Understanding of ITIL or other service management frameworks.

• Experience in proactive capacity planning and system optimization.
  
  

Other Considerations

• Willingness to participate in on-call rotations.

• Adaptability to fast-paced, changing priorities.
  
  
  

This job can be filled in Philippines  #LI-Hybrid or #LI-Remote or #LI-Onsite.

Create with us digital products that people love. We will bring businesses and consumers together through AI technology and creativity, driving digital transformation to impact the world positively. 

We may use AI and machine learning technologies in our recruitment process. Globant is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. Globant is also committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know. 

Final compensation offered is based on multiple factors such as the specific role, hiring location, as well as individual skills, experience, and qualifications. In addition to competitive salaries, we offer a comprehensive benefits package. Learn more about life at Globant here: Globant Experience Guide.