Customer Service-ES-Madrid (WALMERIC)

At Globant, we are working to make the world a better place, one step at a time. We enhance business development and enterprise solutions to prepare them for a digital future. With a diverse and talented team present in more than 30 countries, we are strategic partners to leading global companies in their business process transformation.

We seek a Customer Service & Project Management Specialist – Mid-Level (Ssr) who shares our passion for innovation and change. This role is critical to helping our business partners evolve and adapt to consumers' personalized expectations in this new technological era.

What will help you succeed:

• Fluent English (B2 - Upper Intermediate)

• Experience managing commercial accounts, clients, and projects in digital marketing agencies, digital business consultancies, contact centers, or similar environments

• Experience with CRM, project management tools, and ticketing platforms

• Knowledge of commercial campaigns, call and sales KPIs, agent campaign configurations, and sizing

• Familiarity with digital marketing, lead management, marketing automation, and performance marketing is a plus

• Basic knowledge of Google Analytics, Google Ads, SEO/SEM, and social media as lead generation sources

• Experience as a coordinator or supervisor in contact centers is a plus

What you’ll do:

• Manage and monitor assigned projects, maintaining communication with internal and external stakeholders

• Plan and optimize project execution for successful outcomes

• Create and maintain documentation related to clients, services, and project configurations

• Handle client requests, support the development team, and track progress

• Monitor and analyze project results, ensuring consistency and improvement opportunities

• Build and manage dashboards for lead tracking and distribution

• Identify upsell or growth opportunities within current accounts

• Participate in client meetings and reporting, ensuring clear and effective communication

This job can be filled in Madrid #LI-Onsite

Create with us digital products that people love. We will bring businesses and consumers together through AI technology and creativity, driving digital transformation to impact the world positively.

We may use AI and machine learning technologies in our recruitment process. Globant is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. Globant is also committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.

Final compensation offered is based on multiple factors such as the specific role, hiring location, as well as individual skills, experience, and qualifications. In addition to competitive salaries, we offer a comprehensive benefits package. Learn more about life at Globant here: Globant Experience Guide.