Salesforce Functional Lead-UK-London

About the job

We are a digitally native technology services company where innovation, design and engineering meet scale. We use some of the latest technologies in the digital and cognitive field to empower organizations in every aspect.

Internal Job Level : Subject Matter Expert -Level 4 (Salesforce Functional )

Location                : London 

Target: 80% Billable; focussed on providing the overall functional design/solution for a Salesforce project, or workstream depending on the size / complexity.

KEY RESPONSIBILITIES

FUNCTIONAL DESIGN / OVERSIGHT

• Takes ownership of the requirements definition and the Product Backlog

• Leads Detailed Design workshops, playbacks, testing and training sessions

• Leads the production of design outputs such as process maps, product backlog and solution design documentation

• Takes ownership of the functional components of the Solution Design

• Manages junior team members

• Takes responsibility for Practice Development within Globant

• Able to work across multiple projects simultaneously

COMMUNICATION

• Able to communicate clearly and concisely in verbal and written fashion

• Explain complex technical concepts to a non-technical audience

• Appropriately adapts communication style to suit the audience

• Able to constructively challenge the client and justify their own viewpoint

• Able to effectively lead difficult conversations with the client and steer towards resolution

PRESENTATION

• Leads the design of client facing presentations and delegates ownership of elements of the presentation to team members

• Able to present in an organised, coherent fashion and adapt their presentation style to their audience

• Able to present in client facing sessions such as Design Authorities, providing clear rationale for design decisions and responding to client challenge

• Able to respond to feedback and tailor messaging

COLLABORATION

• Establishes a collaborative environment with the team and client

LEADERSHIP

• Is a role model for junior team members and provides mentorship

• Defines roles and responsibilities for the team and enables others to take responsibility for tasks and activities

• Delegates effectively, quality assuring the configuration completed by the team

KNOWLEDGE

• Leads Globant internal initiatives such as enablement sessions, the graduate programme and mentoring 

DELIVERY

• Takes accountability for the overall solution design and build

• Actively plans design, build and test activities, working with the Project Lead to identify and mitigate risk to the project 

• Confident in Agile delivery

COMMERCIAL

• Adheres to administrative compliance (e.g. timesheets) 

• Leads the identification and scoping/ estimation of additional scope and activities 

• Supports the Solutions team with the solutioning and estimation of new opportunities and pre-sales discussions with prospective clients

TECHNICAL

• Approximately 6+ years of experience

• Experienced in leading the requirements definition and solution design for complex and/ or large engagements

• Has a strong understanding of the Salesforce platform, the capabilities but also the limitations of configuration

• Certs: All certifications for Senior Consultant + Designer certs (e.g. Data Architecture and Management, Sharing and Visibility, Development Lifecycle and Deployment etc.)