Game Tester JUNIOR

About the Role

As part of a major digital transformation initiative, our client is implementing a large-scale Gaming project and requires a team of tech-driven, gaming-enthusiast professionals to support its deployment.

You will be part of a team responsible for application installation, functionality validation, user training, field support, and incident management, ensuring a seamless experience for users across digital platforms.

If you love video games, enjoy learning new technologies, and want to grow your career in the tech industry, this is an opportunity for you.

Main Responsibilities

• Provide support and monitor web, mobile, and other digital applications—both online and offline—in production environments and their supporting infrastructure.

• Install and validate mobile applications on devices to ensure full functionality and connectivity.

• Deliver on-site and remote training to sellers and end users on the use of mobile applications.

• Assist users of the mobile application and ensure proper registration, follow-up, and escalation of incidents.

• Register and track service requests, attentions, and issues following established procedures.

• Analyze service performance and propose improvements and potential evolution paths for the client.

• Collaborate with technical teams to contribute ideas and enhancements to the service.

• Take ownership and responsibility of assigned tasks, even when working under supervision.

• Participate in continuous learning through regular training sessions and internal development activities.

• Become familiar with internal tools, company processes, and operational policies.

Requirements

• Advanced English level (B2+).

• Passion for video games and technology.

• Strong communication and customer-support skills.

• Curiosity, adaptability, and a genuine desire to learn.

• Ability to work on-site in Bogotá.

• Technical or IT knowledge is a plus, but not mandatory.

What We Offer

• A unique opportunity to start or grow your career in the Tech & Gaming industry.

• Training, mentoring, and continuous development.

• A dynamic environment working with global teams.

• The chance to be part of a high-impact digital transformation project.